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Return and Refund Policy

To ensure customer satisfaction, we offer the best services possible. If you have any questions regarding the Return & Refund Policy, please call Orfali Bros’s customer services.

Please be informed that the preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant. Our Refund and Return Policy includes the following terms:

oFood Order Errors* If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order, so that we can fix it and send you exactly what you ordered and substract the price difference.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

oFood Order Incomplete*

In the rare occasion that your food is missing some items which your ordered, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or send you a cash refund.

oFood Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients.

Please call us immediately if you receive unsatisfactory food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order.

If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.